Supply chains have never been more under pressure – or more important
How well is your supply chain performing?
During the last decade, the supply chain has emerged as a mission-critical function that can define the success or failure of an organization. And it only continues to gain in importance.
At the same time, global megatrends such as changing consumer behaviors, the rising interconnectivity of the global economy, and unexpected disruptions like the COVID-19 pandemic increase supply chain complexity.
Get the latest research and insights to help you better understand the key factors that shape this complexity, how your supply chain progresses against them, and how you can increase its performance.
Report highlights
The top 6 takeaways from the 2022 benchmarking report:
Employee onboarding
Only 7% of supply chains can onboard employees in less than a day, but half of respondents take up to 5 days to fully onboard employees, and 27% of take more than 2 weeks.
Training and onboarding of new warehouse staff still takes too long, and delays new employees from becoming fully productive.
Challenging returns
63% of North American respondents said their customers are overall satisfied with the returns process, compared to 46% of European respondents.
A streamlined returns process is essential to keeping customers happy, but many businesses are still catching up.
Prioritizing sustainability
89% of respondents say sustainability is a strategic or high priority.
Environmental sustainability is fast becoming a key concern for supply chains and requires careful execution through meaningful initiatives.
Workflow automation
Only 15% of organizations have implemented fully automated and paperless processes.
Automated workflows are one of the key factors that determine operational efficiency.
Improving facilities
Only a third of respondents use modeling and simulation software to plan facility upgrades.
Simulation software helps maximize the impact of facility improvements, but the majority are not leveraging its benefits.
Network visibility
65% of organizations do not have good visibility into their external supply chain network.
Better visibility up and down the supply chain can help many businesses identify disruptions early and prepare for them.
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During the last decade, the supply chain has emerged as a mission-critical function that can define the success or failure of an organization. And it only continues to gain in importance. At the same time, global megatrends such as changing consumer behaviors, the rising interconnectivity of the global economy, and unexpected disruptions like the COVID-19 pandemic increase supply chain complexity.
Get the latest research and insights to help you better understand the key factors that shape this complexity, how your supply chain progresses against them, and how you can increase its performance.
What creates supply chain complexity?
In today’s dynamic – and sometimes disruptive – markets, there are six main factors that drive supply chain complexity. When addressed, they help organizations improve the performance of their supply chains, and enable a competitive advantage.
End customer experience
Supply chains play a central role in creating a great customer experience and driving customer loyalty.
Labor engagement, efficiency and safety
An engaged and productive workforce is the lifeblood of every supply chain.
Digitization and process automation
To address new challenges, supply chains must become “smarter” and more technology-enabled.
Facility optimization
Successful supply chain operations require high-performing facilities and efficient workflows.
Sustainability
Environmental sustainability increasingly influences consumer and has become a priority for supply chains.
Agility and resilience
Flexibility and scalability are essential to keeping supply chains operational despite disruptions.
How does your supply chain measure up?
Take this rapid self-assessment: gain instant insights and start determining priorities.
Our self-assessment takes just a minute to complete. It will help you determine how your supply chain performs and how it compares against other organizations. It also recommends which areas to focus on first.
About the supply chain benchmarking report
In late 2021, Körber Supply Chain commissioned international strategy consultancy Roland Berger to survey supply chain professionals across North America and Europe. Its goal was to benchmark the progress that companies are making against the six complexity factors. Based on their survey responses, respondents were grouped into four maturity levels:
Further resources for you
Master Class
Benchmarking today’s supply chain complexities
A series of focused webinars exploring the factors that drive supply chain complexity and the industry best practices in addressing them to enable a competitive advantage. Free to attend.
Infographic
End-to-end supply chains
Integrating supply chain solutions and technologies provides multiple benefits: it removes functional silos, increases visibility and helps automate processes.
Contact Us
Talk to our supply chain experts
Discuss how complexity is affecting your supply chain and discover options for addressing your pain points.