An initiative of Körber

Supply Chain Benchmarking

Agility and Resilience

Building resilient supply chains to prepare for future disruptions

Build resilient supply chains to prepare for future disruptions

Visibility and flexibility are essential in today’s dynamic markets

Efficient supply chain operations are a critical success factor for businesses, regardless of size and industry sector. They are also subject to disruptions from both planned events like seasonal peaks and unplanned events like the Suez Canal blockage.

As businesses contend with COVID’s aftermath, building a resilient supply chain to mitigate the impact of future crises – or even just to remain flexible as customer preferences for how and when they buy evolve – has become a top priority.

Visibility, preparedness and scalability are essential to mitigating the changing conditions that accompany disruptions.

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Key takeaways

What the survey shows, and what we can learn from it

48% of respondents feel prepared to handle unexpected demand fluctuations

48% of respondents feel prepared to handle unexpected demand fluctuations

Many supply chain professionals are confident they can address changing demand, for example through buffer inventory and temporary labor

79% of leading organizations have good visibility across their entire supply chain, but only 7% of advanced organizations do

79% of leading organizations have good visibility across their entire supply chain, but only 7% of advanced supply chains have good visibility across their network

Visibility is key to preparing for future disruptions, yet the majority of participants do not feel they have the required transparency up and down their supply chain

61% of advanced organizations say they have cybersecurity vulnerabilities despite security measures

61% of advanced organizations say they have cybersecurity vulnerabilities despite security measures

Growing cybercrime is a key concern, as an attack on one system can impact the entire supply chain

Getting started

The key challenge of building an agile and resilient supply chain is that much of what businesses encounter is out of their control, but technology can support the process. By choosing solutions that scale and adapt with changing conditions, businesses gain the flexibility to implement the required operational changes.

Planning facilities with future growth and operational changes in mind is becoming increasingly complex. Simulation software allows modeling of different operational scenarios, including those brought on by disruptions. This helps businesses plan and prepare, before these events actually happen.

Seasonal demand and disruptions require the ability to scale operations up and down. Innovative warehouse technologies such as Autonomous Mobile Robots (AMR) and voice significantly increase productivity and are available with as-a-Service models, allowing businesses to add units during demand peaks and return them after. They also require little training time so that temporary workers become productive quickly.

Flexible supply chain software allows businesses to accommodate changing customer preferences and future growth. For example, it allows fulfilling different order types, such as in-store and online shopping, out of the same facility, and adjust workflows as needed. Ideally, it can be adapted without source code changes and lengthy development – and keep the supply chain agile as business and operational needs change over time.

Hosting supply chain software in the cloud significantly improves resilience. It increases uptime and reliability, as the cloud provider maintains software and infrastructure according to vendor standards. Advanced backup, failover and disaster recovery protects systems against failures, while extensive physical and digital IT security measures guard solutions against cybercrime.

How does your supply chain measure up?

Take this rapid self-assessment: gain instant insights and start determining priorities.

Our self-assessment takes just a minute to complete. It will help you determine how your supply chain performs and how it compares against other organizations. It also recommends which areas to focus on first.

Take the assessment

Take the assessment

About the supply chain benchmarking report

In late 2021, Körber Supply Chain commissioned international strategy consultancy Roland Berger to survey supply chain professionals across North America and Europe. Its goal was to benchmark the progress that companies are making against the six complexity factors. Based on their survey responses, respondents were grouped into four maturity levels:

About the report